Iv had nothing but issues out of my engagement ring. After getting my ring back from sizing I didn't even have it a week and a diamond fell out. Ok that's fine stuff like this happens I brought every piece of paperwork to take my ring back receipt, ring description book everything.We send it off to again be resized and to fix the missing diamond. I get my ring back today with no diamond in it. They tell my fianc they couldn't fix it because I didn't have my paper work when I brought it in. We had to drive back to our home town that's 40 miles away to get the paper work and drive back to fort smith. The solution was to send me home with my broke ring to wear until they could get a display ring sized to my size. Then in the meantime have a ring made to fit me. Which is great however I need explained to me why my ring was sent off for 6 weeks to be sized and a diamond replaced for it to only come back sized. Standard time for sizing is typically 2 weeks. That being said I could have had my ring fixed between now and then. My fianc purchased the ring November 18 2016 the day I was proposed too. Taken for sizing Monday November 20th 2016. My ring came back December 7th 2016 and then returned to Zales December 14 2016 due to it being too big and a diamond falling out. I have not had my ring since until today January 20th. That's over a month it's be gone to be fixed when it wasn't fixed. I'm not happy with my service at Zales. I asked for my money back multiple times because I'm so upset with this company. I feel the only way I would be ok with being without my engagement ring longer than Iv been engaged is to have my diamond upgraded with my ring custom to fit my finger.
They don't explain the promotion very good for the card. Make sure you read your receipts. It was not explained to me i would be charged a full year of interest if not paid off in time. I had the card down to 300, then over 200 was added back on. I thought interest started after a year. The managers are rude and was rude at the beginning about an insurance matter. They do not want to help customers, they yell at you on the phone. No customer service at all. My ring turns black and tarnishes easy. Was not worth 1000 i am now paying. I will not return.
I have always had exceptional service at this location. If I ever encountered a problem, it was taken care of in a very professional manner to my satisfaction. Janie, Amanda and the other employees are wonderful!
Beautiful location, with a friendly staff of employees who are eager to help. The store is well stocked with a wide selection jewelry. If your not sure what your looking for, don't worry, they wont pressure you. It took me three trips looking before I got the earrings I wanted. Never once did they act negative.If you enjoyed my review or found it helpful, please like below. Thank you.
Zales is a Canadian Jewelry Store based in Fort Smith, Northwest Territories. Zales is located at 5100 Rogers Ave Sp. 44, Fort Smith, AR 72903, USA, Fort Smith, Northwest Territories 72903, Canada.
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